The ideal candidate should have at least 5 years of experience in one or more of the following:
- Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
- Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
- Knowledge of PBX architecture, telecommunication network services, and contact center systems.
- Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
- Strong understanding of contact center operation, including key metrics and workforce management needs
- As well as experience with management and development of speech recognition systems and grammars
- Working Knowledge of Genesys Cloud is a plus.
*Hybrid (minimum of 2 days a week in Okemos office), subject to change in the future*
