Title: Product Manager - Medical Transportation
Location: DocGo HQ - 35 West 35th Street, New York, NY 10001
Salary Range: $100,000 - $130,000 annually
Employment Type: Full-Time, On-Site
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
About the role:
The Product Manager - Medical Transportation will lead the development and continuous improvement of DocGo’s proprietary software supporting our medical transportation division. This role works closely with EMS professionals, dispatch teams, and cross-functional stakeholders to ensure that our transportation products meet the highest standards for reliability, and efficiency. The ideal candidate has experience in the health tech field or EMS field and a deep understanding of the complexities of healthcare systems and their workflows. You will be responsible for managing the lifecycle of Medical Transportation software products, from ideation and development to deployment and scaling, ensuring that our digital solutions meet the evolving demands of the market and enhance patient care outcomes.
Duties and Responsibilities:
- Collaborate with EMS professionals, dispatchers, operations teams, and leadership to gather insights and identify areas for product development.
- Manage the entire product lifecycle, from ideation and development to implementation and scaling.
- Collaborate with engineering, operations, and data teams to define and prioritize and steer development of product features and reporting.
- Conduct market research and competitor analysis to ensure our services are competitive and continuously evolving.
- Lead the implementation of new features or services, ensuring a seamless integration with existing operations and workflows.
- Monitor KPIs and gather feedback from stakeholders, patients, and field teams to refine and improve the transportation product.
- Collaborate with sales and marketing teams to develop strategies for promoting our technology to new and existing customers.
- Prepare reports, presentations, and documentation on product performance, recommendations, and enhancements.
- Facilitate Demos of the technology to respective stakeholders.
Requirements and Qualifications:
- Bachelor’s degree preferred but not required.
- Willingness to travel up to 10% of the year for business needs, including site visits, meetings, and conferences.
- 1-3 years of product management experience, with a preference for candidates who have worked in health tech.
- Strong communication skills with the ability to work cross-functionally with teams such as operations, engineering, and marketing.
- Strong analytical skills to evaluate product performance and identify opportunities for improvement.
- Proficiency in software development lifecycle management and tools such as JIRA, Confluence, or similar platforms.
- Experience working with technical details, process flows, data analysis, platform integrations, and workflow automation.
- Experience in creating product strategies, identifying opportunities, and translating them into product initiatives and user stories.
- Ability to communicate clearly and build positive relationships across different parts of the organization.
- Familiarity with agile methodologies and iterative approaches to managing product lifecycles.
- Experience balancing data analysis and intuition in product decision-making, with a proven record of success.
- Experience working as an EMS professional, dispatcher, or in another relevant operational role within medical transportation a plus.