Job Title: UX Content Spec/Strategist
Job Location: San Francisco, CA 94111 / Minneapolis, MN 55402 (HYBRID)
Hybrid: 2- 3 days in office required
Duration: 6+ Months on contract with possible extension
Pay Range: $60/hr to $72/hr
TOP SKILLS:
o strong attention to detail
o understanding of error handling and how to think through and draft error states
o experience working with UX researchers
o experience writing for native applications
JOB DESCRIPTION:
We are seeking a Mid-level Content Design Consultant to join our innovative team and deliver timely work for our business partners. The position is for a contract role to support the Design team on the redesign of an existing payments product. The purpose of the work is to redesign the existing experience around new technology and a new flow, apply brand guidelines and A11y standards, identify potential error states, and document specifications for the revisions.
This person who will be responsible for collaborating with a Design lead and other team members, learning and applying Editorial guidelines to the designs, sharing work with the Product and Dev teams, and participating in presentations with executive leadership.
Requirements:
• Gather and assess content requirements for enhanced products and features.
• Use quantitative and qualitative data and insights to create empathy and ensure content decisions are informed by real user needs and influence human behavior.
• Employ a range of human-centered techniques (such as personas, user flows, content audits and wireframes) to determine and convey content design decisions.
• Write and edit product content to meet business, technical and user needs, resulting in end-to-end digital experiences that are accessible, inclusive and compliant.
• Experience with using Figma and adding content to design files
• Provide strategic, user-focused and accessible content recommendations and writing support to Experience Design (XD) teams, product managers, business lines and other stakeholders.
• Makes recommendations to enhance written content with images, infographics, charts, etc.
• Update content documents, content management system (CMS), design files and/or other documentation tools.
• Apply and evolve existing brand and digital content standards to accommodate new products, features and customer segments.
• Review content with peers and managers to ensure it accurately represents our verbal identity and writing guidelines.
Participate in content community of practice (COP) events and efforts for personal development and peer support.
• Formally observe user interviews and usability sessions, as needed and as opportunity allows.
• Analyze and understand end-to-end client experiences to ensure all content is consistent and technically correct across the user journey.
Validate content in a test environment before it gets released to production.
• Drive, advocate and demonstrate a client-centric approach to work within and outside the XD organization, resulting in consistently simple, clear and enriching user experiences.
• Work in an Agile environment, which includes planning epics, writing sprint stories and participating in regular Agile ceremonies. Content Designers must become adept at using Agile tools like Jira and Confluence. Higher levels will contribute to sizing and scoping work for the team.
• Strong attention to detail, ability to problem-solve and work independently when needed.
Preferred Skills/Experience:
• Bachelor's degree, or equivalent work experience
• Typically 4 to 6 years of relevant experience
• Proficient at project management, content design, editorial, usability principles, or similar experience
• Effective presentation, verbal and written communication skills
