Workstation Support Technician
Onsite
6-12 Month Contract to Hire
They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.
Minimum Requirements:
- Exceptional Customer Service Experience (over the phone/face to face)
- Passion and Aptitude to create a career in the Information Technology field
- Ability to take constructive criticism
Required Qualifications:
- Experience in the information technology field supporting inbound customer requests
- Previous experience utilizing ticketing systems (ServiceNow preferred)
- Proficiency with Windows and Mac laptops and desktops
- Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
- Capable of connecting printers/scanners/copiers
- Strong written and verbal communication skills- able to relay technical ideas to business audience
- Ability to maintain composure, tact and effectiveness under stressful conditions
Desirable Qualifications:
- Associates Degree
- A+ Certification
- Experience working with networking equipment (routers, switches and hubs)
