Location: 100% onsite in Evandale, OH
Anticipated 3-4 month contract with possible extensions/perm potential
Pay: $19-20/hr - paid weekly on W2
Schedule: Mon-Fri 8AM-4:30PM
Job Summary:
- Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
- Maintaining accurate PC / Accessories inventory, utilizing secure storage, organization methods, picking orders, and ensure all parts of order are deployed.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects
- Experience working in enterprise environment.
Requirements:
- Candidates should have 1-3 years’ experience supporting windows, deployment, imaging, wiping, and nice to have break-fix experience
- Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
- Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
- Dependability; both to get work done independently, and for attendance for availability to work scheduled hours.
