Description: Lead Tools Support Engineer
Location: Texas - hybrid
6 mths CTH perm at 55hr. w2
2 round interview process
Description:
In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM (application lifecycle management) tools related topic such as – tool roll out, configuring tools to project and business needs and training. Additionally, you will be the first point of contact for user management, troubleshooting, co-ordination with IT on ALM tool related topics.
Job Responsibilities:
- Micro Focus ALM Admin
- Responsible to administrate QC server licenses.
- Responsible to creating new users.
- Responsible to create new projects.
- Usage Monitoring and reporting.
- Quality Center Customization support.
- Work closely with all engineering domains to support on ALM tool related topics.
- Support PMT organization to deploy current and new tool suites to engineering projects.
- Develop training material and train users on using the ALM tool per the process.
- Develop training material and train team on how to support ALM tool for user community.
- First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
- Support users by creating tool related scripting and automation of repetitive tasks.
- Support engineering teams to extract charts and dashboards from the ALM tools.
- Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
- Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
- Monitoring
- Support multiple projects across different time zones.
- Administrative tasks for Application Maintenance
- Microfocus QC / ALM / Octane installation, upgrade and environment design
- Migration of projects to latest version of the application
- New patch implementation
- Validation and verification of the upgraded environment and projects
- Microfocus QC /ALM / Octane project creation and maintenance
- Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
- Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane.
- Administrative tasks for implementing MF QC / ALM functionality.
- Experience implementing new functionality.
- Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
- Designing and developing workflows and configurations
- Development of template projects and cross project customization
- Customizing within the dashboard/reporting module
- Identify, analyze, and mitigate project and operational risks.
- Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
- Development and communication of tool usage and best practices
- Understanding and developing SQL queries
- Experience in V B scripting and Microfocus QC / ALM OTA API
- Knowledge of macro creation
- Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
- Ability to think of new solutions and be proactive to go with a can-do attitude.
- Proven verbal and written skills to communicate / report both technical and non-technical audiences.
Leadership Expectations:
- Champion Inclusion: Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.
- Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
- Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.
- Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.
- Inspire Growth: Develop yourself and others through coaching, feedback, and mentorship to meet career goals. Build capabilities of others, strengthen our organization.
- Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.
