Summary:
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment.
The employee needs to have the ability to instruct customers in the operation and maintenance of their systems. The employee Serves as company liaison with customer on administrative and technical matters for assigned projects. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. The employee needs to mentor other employees when requested. Perform other duties that are assigned by management.
What will you do?
- Manage Customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide onsite remedial support.
- Insure that the customer’s system is updated to the latest software, quick fixes, and hardware.
- Prepare upgrade plans for the customer’s systems.
- Provide field Beta testing in region and provides feedback as required
- Follow all technical procedures and tools for Global Service
- Provide technical review of orders for clients and any other proposals that are requested to perform.
- Analyze technical risk of expansion projects and upgrades
- Identify deficiencies in products and procedures which affect customer satisfaction, recommending solutions/workarounds
- Provide technical assistance to meet required company objectives of quality and customer satisfaction.
- Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
- Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
- Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
- Understand and enforce Schneider Electric Process Automation contractual obligations on major projects and insure customer satisfaction.
- Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
- Perform system testing, factory acceptance testing (FAT) and develop test documents
- Document preparation and obtain customer's approval per document specification and schedule
- Coordinate with factory for product related issues and resolve.
- Respond to field technical questions and inquiries from customers in a timely manner.
- Refer customer requests to company specialists (consultants) as required.
- Assist sales personnel with resolution of customer responses.
- Attend bid review meetings as required by sales staff and management.
- Site start up and commissioning systems
- Work in a team environment in leadership position as well as a contributing member
- Work with GCS (Global Support Center) team as required.
What qualifications will make you successful?
- A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control is desirable. Military experience is also acceptable.
- 2 + years of Triconex and Foxboro IA. Modicon and Wonderware systems
- Knowledge of HMI software, PLC’s, DCS system and field instrumentation
- Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry and Turbo Machinery.
- Team player with good leadership and communication skills
- Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills.
- Detail-oriented, forward looking and good leadership abilities
- Innovative and dynamic with effective communication skills, especially in inter-cultural aspects
Travel: Ability to travel over 70% travel in the local area.
Knowledge: Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security
What's in it for me?
Not only is Schneider-Electric a great company to work for! You will be part of a customer first driven Team that is exciting and works well together. You will get to experience new challenges every day and collaborate with other departments to serve our customers better.
Who will you report to? Marc Richards- Industrial Automation Field Service Manager
Let us learn about you, Apply today:https://www.se.com/ww/en/about-us/careers/job-details/senior-systems-service-engineer/75640/
