Job type: Full-time
Location: Manhattan (Times Square), 5 days on-site
Ourclient, one of the nation’s premier law and consulting firms, is seeking a Desktop Support Technician to join their team. This position will interface with users, all facets of IT management, and vendors and handle the day-to-day routine maintenance of the office’s PCs, laptops, printers, A/V equipment and software and provide overall technical support to users.
Responsibilities:
- Day to day support tasks in support of end users and the firm
- Client project participation and/or involvement.
- Global Services project participation and/or involvement
- Day to day hook-ups of AV equipment as requested.
- Working with Network team as “remote hands” for server room and wiring closet issues and requests
- Ensuring appropriate ticket detail.
- Completion of daily, weekly, and monthly reports; to include, but not limited to time submittal, monthly stock levels, etc.
- Outage communication to leadership as required.
- Environmental trend identification; based on ticket support and developing trends.
- Processes all requests for service in a professional, expedient manner.
- Maintains all IT equipment in a fully operational condition.
- Other duties as assigned.
Qualifications:
- 3 or more years of recent experience working in a technical support department preferred.
- Bachelor’s Degree preferred but not required.
- Experience with Microsoft software.
- Law firm experience preferred.
- Knowledge using Audio Visual equipment, remote access systems: VPN, Citrix, Dell/Lenovo hardware.
- Knowledge of VPN, PDAs, other related technologies.
- Microsoft certifications preferred but not required.
- Excellent verbal and written communication skills.
- Proven track record of customer satisfaction.
- Ability to lift 50 pounds.
- Must work well under pressure, meeting multiple and at times conflicting deadlines.
