Role Description:
- Consults with customers on a regular basis concerning design, development, and maintenance of product. Coordinates installation procedures.
- Assists sales channel, field teams and customers with technical solutions to support the customers business objectives.
- Assists in analyzing data to determine feasibility of product proposal. May be required to integrate OSI, first article & prototype orders.
- Resolves all technical and process related issues. Documents build process and trains production staff on customer requirements as well as industry best practices. Consults with other technology staff to evaluate operational and performance requirements of overall design/ prototype.
- Confers with customers and technology group to clarify and/or resolve problems. Prepares or directs preparation of product system layout. Directs and coordinates building/ manufacturing of product or system.
- Review change requests, evaluates impact of change and provides implementation timelines.
- May implement engineering change orders (ECO) to documentation and build process.
- Communicates engineering change notifications (ECN) to production, sales, and customer engineering team.
- Identifies, investigates and participates in opportunities to improve processes and procedures to include carious key performance metrics.
Requirements:
- Foundational knowledge of technical principles , concepts and standards acquired via academic instruction or relevant work experience at the same level.
- Able to work independently.
- great communication and able to work well with immediate management, project leaders etc.
- 2-5 years of relevant experience.
- Bachelors degree or equivalent experience.
