POSITION OVERVIEW: Responsible for designing, programming, and maintaining control systems for our clients’ A/V systems, ensuring seamless integration and optimal performance across all platforms. This role requires a blend of technical expertise, creative design and problem-solving, and effective communication skills. COORDINATES WITH: Account Manager, System Designer, Project Manager, Operations Administrator, Shop Lead, Project Lead, and Customer Support (CS) Administrator. Also coordinates with manufacturers/vendors, manufacturer representatives, client representative, and AV consultants (as applicable). Finally, coordinates with the client, end-user, and their technical team (or IT vendor). KEY RESULT AREAS (KRA’S): 1. Programming Roles & Responsibilities • Design and program control systems for audio/visual equipment including projectors, screens, lighting, audio processors, and conferencing systems. • Develop and implement custom control interfaces using software platforms such as Crestron, AMX, QSYS, or similar. • Provide technical advice/support to the Team—internal technical expert. • Integrate A/V systems with existing IT infrastructure and ensure compatibility with network protocols and security standards. • Load and test code in the shop before deploying code to client’s location. • Assist Customer Support Team with service issues. • Conduct regular maintenance checks and updates on A/V systems to ensure optimal performance. • Diagnose and resolve hardware and software issues related to A/V control systems promptly. • Provide on-site and remote technical support for A/V system users. • Conduct regular maintenance checks and updates on A/V systems to ensure optimal performance. • Diagnose and resolve hardware and software issues related to A/V control systems promptly. • Provide on-site and remote technical support for A/V system users.
