Title: Intake Supervisor
Reports to: Director of Care Coordination
Position Type: Full Time
Who we are:
C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4’s service area has expanded to rekindle hope for individuals and families on Chicago’s north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families’ agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers – from the personal to the systemic - for Chicago’s systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community.
Our Mission Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers.
Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve.
Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community.
Purpose:
To supervise Intake workers providing assessments for clients new to the agency. The supervisor will provide oversight to a team of 4-6 staff who reach out to clients from a central wait list and conduct assessments and formulate initial treatment plans using the IM+CANs assessment tool. Staff will include full-time agency staff and contracted workers. Provide supervision and guidance to staff, ensuring training is provided as necessary. Supervisor oversight could include assisting in the facilitating of groups in which individuals can participate while they are waiting for services. Meet regularly with staff to further their development in their roles providing services to consumers, as well as assisting in managing issues of concern as they arise for consumers and staff members. In a culturally sensitive and appropriate manner, provides guidance to staff and occasionally services to consumers as necessary. Serves as advocate for C4’s mission, vision and brand.
Supervisor oversees staff working primarily with older adult population living with various chronic mental health problems and who work on assisting consumers with illness self-management, skill building, identification and use of natural supports, as well as use of community resources.
Duties and Responsibilities
- Supervise staff who conduct mental health assessments including clinical interviews of adults and youth, determine preliminary DSM V diagnosis, and identify initial treatment goals and objectives
- Provide clinical supervision of 4-6 staff
- Lead Intake team meetings
- Schedule staff hours and ensure appropriate coverage
- Hire new employees as needed
- Train new employees on procedures and clinical functions
- Provide case coordination and linkages to community and internal resources when necessary to ensure individuals’ needs are met.
- Ensure documentation quality, completion and compliance always. Monitor timelines and agency policies and procedures according to agency’s guidelines
- Develop, coach, guide and determine individual performance expectations for direct reports
- Compile reports and gather data as requested
- Adhere to confidentiality practices and procedures according to agency policies
- Maintain license and/or certification for position
- Responsible for prioritizing own and others’ work to ensure completion
- Adhere to ethical practices
- Collect, review and utilize data on services to inform program/department expansion
- Other duties as assigned
Competencies (Minimum Skills, Knowledge and Experience):
- Strong written and verbal communication skills
- High level of organization
- Knowledge of and certification in IM+CANs
- Strong attention to detail
- Comfort with multi-tasking and with deadlines
- Conflict resolution and diplomacy skills and ability to develop solutions to problems
- Excellent time-management skills
- Strong interpersonal and social abilities
- Ability to be respectful of the diverse cultures of agency staff and consumers served and to provide culturally appropriate, competent and individualized treatment according to each client’s age, gender, race, ethnicity and culture
- Understanding of personal and professional boundaries
- Strong problem-solving and critical-thinking skills
- Ability to comprehend complex ideas and complex diagnostic histories of consumers
- Able to take initiative in identifying modifications to streamline processes
Minimum Qualifications:
- Master’s Degree in Social Work/Psychology, an appropriate human service field, or relevant field preferred from an accredited college or university.
- LCSW/LCPC licensure required
- 2 years of therapy and case management experience strongly preferred
- Well-organized with a client-centered approach
- Excellent knowledge of MS Office Suite
