Job Purpose:
This position is responsible for collaborating with all departments in maintaining and troubleshooting network devices and services as well as supporting the engineering manager with employee training and support.
*Must reside in Ohio, Kentucky or Indiana*
Essential Functions:
- Ensure equipment such as routers, radios, switches, DC power devices, and firewalls are operating correctly
- Route data through network to ensure stability
- Assist Engineering Manager with basic concept and designs of critical network deployments
- Serve as a contact point for the NOC and Field Engineers to provide guidance and troubleshoot network issues; also provide training in troubleshooting
- Update NOC cases and determine which work needs to be performed in the field and whether or not it must be performed inside maintenance window.
- Interface with equipment and network providers to ensure compatibility between devices and services
- Work on projects as assigned
- Availability to provide occasional off-hours support
- Ensure equipment such as routers, radios, switches, DC power devices, and firewalls are operating correctly
- Route data through network to ensure stability
Education:
Four years of High School or equivalent
Relevant Work Experience:
2 to 4 years in related field
Special Knowledge, Skills and Abilities:
- Two years network engineering experience
- Two years' helpdesk or tech support experience
- Network Certifications (Cisco, CompTia Network +) a plus
- Ability to work with minimal supervision
- Strong computer skills including MS Office
- Ability to convey information both verbally and in written form in a professional manner
- High organizational and time management skills
Supervisory Responsibility:
This position does not have any supervisory responsibilities
Altafiber:
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.