As a Senior IT Trainer, you will plan and deliver Information Technology training for attorneys and professional staff. This role reports to the Director of Service Desk & Training Operations and works closely with the Human Resources and Learning & Professional Development departments.
Responsibilities:
- Deliver training on all supported software through various methods including classroom sessions, webinars, videoconferencing, one-on-one coaching, and eLearning course creation.
- Conduct technical training for new hires.
- Collaborate with other IT trainers to develop and maintain a workflow-based curriculum.
- Design, develop, and implement engaging and innovative training strategies that meet learning objectives.
- Represent user experience in firm-wide project teams from inception to implementation, including software testing, training strategy development, and producing supporting documentation and communications.
- Conduct training needs analysis, address performance issues, and recommend appropriate training solutions.
- Work with internal customers to understand specific requirements based on roles, business units, and office locations, and provide adaptable training solutions.
- Stay informed about current trends in training, technology, and instructional design.
- Maintain training records in the Learning Management System (LMS).
- Assume additional responsibilities as needed.
- Travel between firm offices to conduct on-site training as required.
Qualifications:
- A bachelor’s degree or equivalent work experience.
- Experience in training and development within a professional service environment; law firm experience is preferred.
- At least five years of experience delivering technical training and creating training documentation.
- Strong communication and interpersonal skills with the ability to interact effectively with a diverse range of people in a professional manner.
- Proficient in group facilitation with the ability to adapt content to the target audience and training delivery methods.
- Skilled in building relationships and working effectively with personnel at all levels and locations.
- Strong organizational and analytical skills, with the ability to meet deadlines and adapt to changing priorities, whether working independently or as part of a team.
- Excellent technical writing skills, with the ability to produce clear and accurate training outlines and user documentation. A writing sample will be required.
- Experience with Learning Management Systems (UniversitySite preferred), Document Management Systems (iManage Work preferred), Windows 10, Microsoft Office 365, Adobe Acrobat DC, Time Entry & Billing Programs (Intapp Time and Aderant Expert preferred), and Document Template and Numbering software (Litera Forte or Create preferred).
- Experience in eLearning development.
- Willingness to work outside of regular hours as needed.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
