Contact Center Business Technician I
Location: Cary, NC
Duration: 5 months Contract (potential to go PERM eventually)
On-Site Work
Must be bilingual, Spanish.
Overview:
Responsibilities:
The Contact Center Technician provides customer facing support to client external and internal customers for technical needs using our web-based suite of tools and resources. As the Contact Center Technician , your responsibilities will include assisting with account management, website and data tool maintenance/enhancement, and project management support.
The Contact Center Technician will:
- Support client websites, and client web-based services through telephone, e-mail and chat
- Troubleshoot issues and feedback by existing Users and/or development teams
- Interact with external and internal customers to provide a high level of customer satisfaction and support
- Assist with Feature Updates to Existing Users
- Support Deployment of New Reports from Staging to Production environments
- Performs other related duties as required and assigned
- Demonstrates behaviors which are aligned with the organization's desired culture and values
Qualifications:
- 1-3 years of related work experience providing user support services and training for a data tool or technology platform
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Ability to comprehend, research, and summarize information to respond to user questions
Feliza LaClare
562-377-2244
