Business Analyst (Collections & Recovery) | Contract | Hybrid: Wilmington, Delaware
Optomi, in partnership with a leading client, is seeking a Business Analyst for immediate consideration! The ideal candidate will play a role in the development of multiple parts of the business by analyzing past, current, and future business trends. This individual will establish strategies to achieve desired outcomes and implement these strategies. They will often work cross-functionally with internal business units in order to understand the challenges that these teams are face and provide solutions to these groups.
Responsibilities:
- Gathering and documenting requirements and working with some of business and tech teams across the organization.
- Develop new product and service-oriented strategies.
- Communicate and implement strategies alongside technical team.
- Identify and solve weaknesses within the organization.
- Explore new ways to increase customer or client satisfaction.
Qualifications:
- 5+ years of experience as a business analyst.
- Experience creating requirements, epics & stories and communicating those cross functionally between business & tech teams.
- Experience with Jira.
- Experience within banking or financial services.
- Credit card experience – experienced with collections & recovery specifically.
- Excellent communication skills and ability to collaborate cross-functionally across the organization.
- Payments experience is preferred, but not required.