Compri Consulting is seeking a Desktop Support Technician to become part of a highly motivated, top tier team of IT professionals. Contract to hire opportunity located in Denver, CO. Successful candidates will have strong technical expertise and strong, effective communication skills. Primary responsibilities to include but not limited to implementing workstations and peripherals for the Enterprise Cashiering System environment.
Responsibilities:
- Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
- Image computers, install applications using in-house tools (SCCM / PXE boot)
- Responds to calls, chats, service tickets, and dispatched requests for technical support
- Diagnoses and fixes endpoint network, software, and hardware issues
- Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
- Communicates with users on proper computer uses and policies utilizing excellent customer service skills
- Provides ad-hoc training to users and groups on hardware and software systems
- Works with other IT teams on complex Incident and Request resolutions
- Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
- Provides assistance with office moves, new hire setups (moving and set-up of IT equipment)
- Business travel may be required to perform some support activities utilizing City fleet vehicles
Qualifications:
- Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
- Experience supporting Windows 10, 11
- Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
- ServiceNow experience
- Experience and knowledge in ITIL process handling incident, change and problem management
- SCCM, Cisco AnyConnect/SecureConnect experience a plus
Required Qualifications:
- Graduation from high school or the possession of GED, HiSET or TASC Certificate
- 5+ years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
- License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date.
