Role: M365 Technical Lead
Job Type: Full Time
Location: Cleveland, OH (Onsite)
Job Description:
Technology:
- Microsoft Azure
- Microsoft Exchange 2016/2019 (Standalone/Hybrid)
- Microsoft Office 365
- Microsoft M365 Security and compliance center
- Email Gateway Solution (Proofpoint)
- Active Directory
- PowerShell
- SharePoint Online and OneDrive
- MS Teams
- ServiceNow
Roles and Responsibilities (M365 Lead):
- Create/Manage incidents/Requests/tasks/Change Management in ServiceNow.
- Handle client calls on Dailly/Weekly/Monthly basis.
- Prepare Daily/Weekly/Monthly reports for SW M365.
- Daily calls with team members to understand the concerns and challenges.
- Prepare the performance improvement plan for the team members if any.
- Manage Everbridge alerting system to map the on-call resources accordingly.
- Flexible for rotational shifts.
- Handle any escalations or Critical issues on time and guide the team accordingly.
- Fix the vulnerability related issues in Exchange 2016 servers.
Technical/Functional Skills: M365, Collaboration, Exchange, Teams, Right Fax.
