Summary
This position is responsible for providing security monitoring services to client companies by performing basic event analysis, handling of common issue types, and basic incident response activities.
Essential Job Functions
PRIMARY RESPONSIBILITIES
- Perform real-time security monitoring for potential security incidents and health alerts.
- Maintain accurate records of the security incidents in the case management system, managing security incidents throughout their lifecycle to closure.
- Respond to security alerts, customer inquiries, and requests related to our services.
- Perform analysis of incoming alerts and coordinate response with senior analysts.
- Follow documented procedures for the SOC such as case handling procedure, alert handling procedures, and customer-specific procedures to perform triage of potential security incidents.
- Continuously improve services by identifying and correcting issues or gaps in knowledge and documents.
- Generate reports from various tools to provide to clients.
- Maintain small number of internal assets (troubleshooting, software installation, patching, etc.).
- Support onboarding clients into our Managed Security Services such as SOC service, Vulnerability Scanning, MDR Service, etc.
- Monitor and maintain security tools for internal use and for customers.
- Engage in technical problem solving across multiple technologies.
OTHER & MISCELLANEOUS
- Seek constant improvement, more efficient, and less expensive ways and means in work processes.
- Maintain a high level of accuracy in daily activities.
- Perform special projects and other miscellaneous duties as assigned by management, including supporting ad-hoc data and investigation requests.
- Report all irregular issues and problems to management for resolution.
- Maintain high ethical standards in the work place.
- Maintain good communication with management, office staff members, and outside contacts.
- Comply with all company policies and procedures, including maintaining a clean and safe working area.
- Provide technical support in pre-sales and post-sales activities including customer visits.
Qualifications
Education & Work Experience
- At least 1 year of experience as an SOC analyst, including event triage and incident management
- Five or more years of work experience in IT field.
- Bachelor’s degree in a relevant field of study (e.g. Cybersecurity, Information Systems, Computer Science, Security & Risk Management, etc.).
- Previous experience in design, documentation, provisioning and installation of network security devices (Firewall, IDS/IPS, WAF, etc) and Servers (Linux/Windows)
- Basic network and Internet knowledge (TCP/IP, LAN/WAN, Routing, HTTP, DNS, SMTP, etc) and strong interest in IT security
- Self-motivated and good experience troubleshooting IT issues.
- Fluent in English, both written and verbal, with excellent oral and written communication skills
Tools & Equipment
- Software includes the use of Windows operating system, MS Office
- General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
Certificates/Licenses
- MCSE, MCP, CCNA, Security +, strongly preferred
- CISSP, GIAC, CISA, strongly preferred
Supervisory Responsibilities
Work Environment & Physical Demands
Work Environment
Work is performed in an office environment. Travel may be required. Ability to work any shift pattern within the 24/7/365 operation including days, nights, holidays and weekends, required.
Physical Demands
While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms. The employee may occasionally lift and/or move up to 50 pounds.
Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position, as well as the work environment and physical demands in the position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.
