With a commitment to addressing the global waste challenge, our client is dedicated to leveraging industry knowledge and advanced technology while crafting innovative solutions for a more sustainable world. They are looking for a Help Desk Engineer who will provide critical escalation support to end users and ensure the smooth operation of our client’s IT infrastructure. This is an onsite position.
Help Desk Engineer’s Responsibilities and Duties
- Provide advanced troubleshooting and escalation support to resolve complex technical issues for end users.
- Deliver high-quality support both remotely and onsite, addressing user needs promptly and effectively.
- Collaborate on IT projects as needed, contributing your expertise to ensure successful implementation.
- Manage and troubleshoot Windows systems, networking issues, and DHCP configurations.
Help Desk Engineer’s Qualifications and Skills
- At least 5 years of experience in IT support, with a proven track record of delivering exceptional service.
- Strong knowledge of Windows operating systems, networking, and DHCP. Experience with troubleshooting advanced IT issues is essential.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- A positive, can-do attitude, with a commitment to continuous learning and improvement.
RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.
