General Summary:
As a primary liaison between the IM Department and all Hospital departments/areas, this position has managerial responsibility for applications that support those functions, as well as general service delivery from IM to all hospital customer bases. The position is responsible for implementing, maintaining, and monitoring information management systems and standards to support clinical, business and academic functions of the organization. This includes Workday, UKG, Hyland OnBase, and other business systems. The Applications Support team is also responsible for overall IM service delivery to all customer bases.
Essential Job Functions:
- Develops, implements, and monitors Information Management service delivery to all customer bases; ensures high standards of service for all users of assigned IM-supported systems.
- Directs the implementation and maintenance of assigned applications and monitors their function to ensure high standards of system performance and availability for users; leads process improvements to ensure the same.
- Facilitates regular meetings with customer groups, designed to communicate overall Hospital IT vision and progress in relationship to designated priorities, as well as to gather customer feedback regarding IM performance and suggested improvements.
- Monitors the operational plans and projects in support of the Information Management Department plan.
- Oversees implementation of new systems, and participates in product selection, project management and communication.
- Define and enhance methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement.
- Monitors and reports variances to project and operational budgets.
- Provides strategic services to help the organization effectively manage information, using process improvements/re-engineering techniques.
- Acts as primary liaison with application software vendors; holds vendors accountable for service to Lurie Children’s per their contractual obligations.
- Manages performance of key consulting groups engaged for applications support and various projects.
- Organizes input regarding IT plans from customer bases to the strategic capital budget process.
- Implements and measures improvement in the Applications Support Team as outlined by departmental improvement guidelines.
- Ensures that the Applications Team adheres to departmental project management standards, including oversight responsibility for successful completion of key applications projects and upgrades.
- Manage application group personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps.
- Implements and measures adherence to customer service standards for the Applications Support Team.
- Ensures Joint Commission and HIPAA compliance standards for the Applications Support Team.
- The authority to hire, separate, promote, demote, write, and administer performance evaluations.
- Other job functions as assigned.
Knowledge, Skills and Abilities:
- Education: Bachelor’s Degree in Information Technology or related training.
- Minimum two years of applications implementation or support leadership experience preferred.
- Minimum three years of experience in software project management, business process analysis, or applications support preferred
- Strong leadership, analytical, and organizational skills; proven ability to develop and foster teams.
- Excellent oral and written communication skills; speaks and writes clearly and effectively.
- Demonstrates strong interpersonal and teamwork skills and has ability to work with diverse constituencies throughout the medical center.
- Strong project management skills with keen attention to details.
- Working knowledge of personal computers and Microsoft Windows OS and applications.
- Ability to manage and prioritize multiple projects and work effectively with minimal direction and supervision.
