Rails, a global contemporary lifestyle brand, is expanding its IT team and is looking for an IT Coordinator. The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
1. Employee Support and Troubleshooting:
- Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting.
- Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems.
- Maintain and update computer systems, ensuring all devices are running the latest software and security updates.
2. Network Monitoring and Optimization:
- Monitor network performance to identify and resolve issues proactively.
- Troubleshoot network problems, including connectivity issues, latency, and security concerns.
- Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls.
- Ensure network security by implementing and managing appropriate security measures and protocols.
3. General IT Coordination:
- Manage and coordinate IT resources, including hardware, software, and peripheral devices.
- Maintain an inventory of all IT assets, ensuring proper documentation and tracking.
- Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget.
- Develop and maintain IT policies and procedures, ensuring compliance with organizational standards.
- Provide training and support to employees on IT systems and applications.
4. Collaboration and Communication:
- Collaborate with various departments to understand their IT needs and provide appropriate solutions.
- Communicate effectively with stakeholders, providing updates on IT projects and issues.
- Liaise with external vendors and service providers to ensure timely and effective delivery of IT services.
5. Continuous Improvement:
- Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure.
- Participate in ongoing training and professional development to enhance technical skills and knowledge.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Coordinator or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with network monitoring, troubleshooting, and optimization.
- Familiarity with network security practices and protocols.
- Excellent problem-solving and analytical skills.
- Strong organizational and multitasking abilities.
- Effective communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.
Working Conditions:
- Office environment with occasional requirements to work outside regular business hours to address urgent issues.
- Some physical effort may be required for tasks such as lifting and moving IT equipment.
