Data Analyst
Miami, FL or Charlotte, NC
Key responsibilities:
- Develops breadth of expertise across business domain and can navigate the company’s data warehouse
- Ensures data integrity and analyses business performance using data across data sources
- Explore unstructured (open-ended text/speech) and structured (surveys) data
- Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across datasets
- Document and measure progress and business performance against project outcomes and goals to ensure experience gaps have been resolved and the customer journey is improved
- Work closely with project managers to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
- Interpret and communicate complex ideas and findings into meaningful insights easily understood by audiences of varying levels of seniority and analytical understanding
Desired Skills:
- A minimum of a Bachelor's degree
- 3-5 years of relevant experience in customer insights, business intelligence or related field, preferably working with large datasets from multiple sources
- Mindset geared toward back-end of innovation and a willingness to ask tough business questions and challenge the status quo
- Comfort with complexity and ambiguity
- Demonstrated success in uncovering and solving challenging customer issues in a dynamic business setting and delivering high quality results in a challenging environment
- Curiosity to explore complex and customer focused qualitative/quantitative data sets, experimenting to see what insights it uncovers
- Experience managing all phases of customer experience projects including designing, executing, research, analysing data, summarizing insights and communicating recommendations
- Ability to transform complex ideas into easily understood concepts
- Demonstrated ability to utilize advanced analytic techniques and develop strategic frameworks to synthesize insights from multiple data sources
- Skilled Excel user with the ability to understand and build complex spreadsheets and analysis
- Ensures deadlines are met and proactively communicates when deadlines are at risk and associated roadblocks
- Proven relationship building abilities across multi-functional teams with excellent interpersonal and communication skills, both written (presentations/emails) and oral (personal interactions)
- Ability to work both independently and collaboratively to complete tasks and identify solutions
About you:
- You’re analytical and process driven
- You’re able to understand data at a granular level
- Experience working with financial data specifically
- Extensive experience within Financial/Accounting/Statistical background
- The ability to work across different platforms and able to learn new platforms quickly
- Excel proficient, familiar with SQL
- Tech savvy
Bonus points:
- Experience working with Salesforce data structures
- Experience working with Oracle NetSuite data structures
