Application Support Team Lead
Location: Chicago, IL (on site 3x/week)
Direct Hire
Salary: $120-150k
Qualifications
- 4+ years of recent (past 2-5 years) application support experience
– 2+ years of team lead experience in a large enterprise environment
- Experience managing a team of 5+ Application Support analysts
- AWS/Azure experience (moving from AWS to Azure) Supporting a cloud environment from an application support perspective
- Advanced knowledge of Microsoft Windows platforms, client server technology and database platforms (i.e., MS SQL Server).
- Build out an ITIL foundation organization - Windows and Linux understanding
- Experience with ticketing systems, with a preference for ServiceNow
- Experience with O365 / MS Office product (notably Outlook, Word, Excel, and Access) preferred
Plus:
BMC Helix/Control-M
Financial Services
Job Description
In this role you will be responsible for managing the staff and day-to-day functions of the Application Support Team. This role will oversee the availability of the Bank's applications through providing 24/7 support. This individual will be accountable for formulating standards and procedures, analyzing workflows, establishing team priorities, and setting achievable deadlines. The Lead Application Support Specialist will apply effective communication skills, team building, conflict management, problem-solving skills, and knowledge of best practices to motivate and provide technical mentorship to team members and to establish themselves as a trusted advisor to stakeholders.
Compensation:
$120k-150k per year annual salary
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
