Work Environment: 100% remote (seeking candidates in the Colorado area only)
Type: Full-Time, Direct Hire
Salary: $90k - $115k + bonus
Candidate must reside/live in Colorado to be considered for this role. We are not able to support out-of-state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.
What you will do:
We are looking for a Salesforce Administrator that can help shape our vision and support our mission. Here is what the day-to-day functions will look like:
- Serves as the primary system administrator for the current Salesforce deployment.
- Performs all administrative functions, including user account maintenance, enhancing, and creating reports and dashboards, workflows, and other routine tasks.
- Manages data feeds and other integrations.
- Helps evaluate the severity of new issues based on business impact.
- Manages and resolves support ticket submissions.
- Assists with understanding new requests, prioritizing, solutioning, and implementation.
- Supports deployment of Salesforce to new departments using industry best practices.
- Manages and creates profiles and roles.
- Manages and creates page layouts.
- Modifies existing fields and adds new fields.
- Assists in training new users and grows the Salesforce skill set across the organization.
- Makes recommendations and design solutions that drive efficiency, improves user experience, expands platform utilization, and aligns with the overall company strategy.
- Supports continuous improvement through customization and automation.
- Works with the Product Owner to define requirements.
- Translates user stories into working solutions.
- Proactively identifies new opportunities to support additional business processes or functions.
- Participates in process improvements in the business operations unit by documenting requested changes and validating the results.
- Researches changes in upcoming versions of Salesforce to ensure the stability of the existing solution and to provide recommendations that enhance productivity.
- Creates and maintains reporting that meets management requirements and efficiently conveys key performance indicators in multiple areas of the company.
- Participates in the creation of appropriate documentation for users, processes, approval processes, and workflow.
- Works with third-party vendors and Salesforce support to resolve issues.
- Remains current on Salesforce best practices, technologies, and certifications.
- Analyzes the impact of system problems and proposed enhancements, including system design changes, upgrades, etc., and determines if there is training or system issues.
- Works with partners to analyze the impact of new releases to configuration and system design, defines options, and implements solutions when necessary.
- Coordinates testing with internal business as needed.
- Mentors other staff in Salesforce technical skills
What you will bring:
Education: Bachelor's Degree in IT or a related field; or an equivalent combination of education and experience.
Experience: Minimum of three years' experience as a Salesforce Administrator. Experience working in an Agile framework preferred.
Knowledge, Skills, and Abilities:
· Strong understanding of the Salesforce platform with the proven ability to build custom workflows, create new objects and fields, formula fields, approval processes, custom views, and other content of intermediate complexity.
· Strong understanding of Salesforce best practices and functionality with emphasis on customer service, including cases and relationship management.
· Strong verbal, written and interpersonal communication skills with ability to interact and communicate effectively with business stakeholders.
· Must be able to understand business processes and promptly determine business needs.
· Ability to partner with technical teams and understand technical details of software designs.
· Knowledge of Health Cloud is a significant plus.
· Must be detail oriented with strong analytical and troubleshooting skills.
· Proficient in MS Word, Excel, PowerPoint, and Visio.
· Highly skilled in Salesforce, Sales Cloud Enterprise Administration, reporting and dashboards.
· May be required to manage multiple priorities and projects with tight deadlines.
Licenses/Certifications:
· Salesforce ADM-201 Certification is preferred.
Perks:
- Find work/life balance: We offer PTO, floating holidays, seven company paid holidays and an Employee Assistance Program and a 401K.
- Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for our company, you are impacting our community and making a difference.
- Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.
In addition to being part of a mission driven organization serving our community, as an eligible employee, you'll receive a generous benefits package, that includes:
- Medical, dental, vision insurance that starts the first day of the month following your start date.
- Supplemental insurance such as critical illness and accidental injury.
- Health care and dependent care flexible spending account options.
- Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
- Short-term and long-term disability coverage.
- Voluntary life insurance (employee, spouse, dependent).
- Paid time off
- Retirement plan
- Tuition reimbursement (based on eligibility).
- Annual bonus program (based on eligibility, requirements, and performance)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
