Job title: Production/Technical Support V
Location: 100% onsite in Chandler, AZ
Type: Contract
Contract length: 11+ months- potential to be brought on full time and have contract extended up to 18+ months
Interview process: 1-2 rounds of virtual IV's
Citizenship: USC/GC candidates only (no c2c or c2h for w2 purposes)
Screenings: Background and tech (glider) once hired
Pay: Exactly $44.18- no flex.
Start date: 3-4 weeks from offer
+: weekly pay, benefits, banking holidays off (unpaid)
Required Skills and Experience:
- Python experience
- BMC remedy experience
- Risk management experience
VERY NICE TO HAVE:
- application monitoring experience with tools like Geneos ITRS, Elastic search , Splunk, Python
- Experience working in Windows/Linux environments
- Communication skills
- ITIL process knowledge
About the role+nice to haves:
+Highly motivated resource to support UiPath Robotics platform with below responsibilities+
• Troubleshoot application issues by reviewing pertinent logging with minimal documentation on application function and flow
• Take ownership and provide support for single user data inquiries
• Drive for root cause to application outages
• Drive partner teams without direct leadership of them
• Proactive identification of stability concerns (whether through logging, monitoring, etc.)
• Provide day-to-day application support to application systems, which includes answering user queries, monitoring applications
• Pursue a proactive approach to problem solving within a cohesive team environment
• Work closely with peers under minimal supervision, with general guidance from more seasoned analysts and documented processes
• Coordinate and execute multiple tasks within a fast paced environment
• Coordinate with application/BOT team during releases and implement the tasks
• Establish and practice industry standards, best practices and guidelines in technology
• Raise any technology issues encountered,with management and keep them informed of the progress, risks and issues
• Take ownership for the day to day support responsibilities provided.
• Research any issue encountered in production and be able to provide quick service restoration and identification of root cause.
• Participate or conduct conference calls with tech and business users
• UiPath
• Real-time application monitoring tools like Geneos ITRS, Elastic search , Splunk, Python
• Experience working in Windows/Linux environments
• Analytical and problem solving skills
• Communication skills
• ITIL process knowledge