Title: ServiceNow FSO Tech Lead
Location: Hartford, CT (Onsite)
Fulltime
Job Description:
- Configuration and enhancements on the ServiceNow FSO platform
- Configure ServiceNow FSO Modules, workflows, applications, scripts and integrations
- Document technical design, development processes and solution configurations
- Identify opportunities to optimize performance and improve scalability
- Develop ServiceNow FSO configurations, including FSO data model setup, PA enablement, Commercial and Servicing Lines for Insurance workflow development, etc.
- Build multiple FSO related features including advanced work assignment enablement, configurations around reports, dashboards, etc.
- Document FSO development, configuration and technical details & prepare training material
- Lead customer discussions, demos and participate in customer's engineer's configuration reviews
- Conduct workshops on development showcase and show and tell of developed product
- Certified System Administrator
- FSO Certified
Skills
- ServiceNow-FSO
- ServiceNow Tech Lead
- Custom Applications
- Customer Service Management
