**This position is 100% onsite in Bonita Springs, FL**
Summary
The Manager, ServiceNow Platform is responsible for overseeing the overall IT strategic direction, project execution and service delivery of the platform. The Manager will oversee the ServiceNow application delivery services, planning, development, and deployment strategy, including defining the goals and timelines for ServiceNow projects & enhancements. The Manager will ensure reliable and accurate technical solutions are delivered to our partners by using knowledge of ServiceNow architecture and best practices coupled with a deep understanding of business processes, external partners, internal users, and customers.
Responsibilities
- Defines a portfolio of change and roadmap for ServiceNow. Engages and influences business and IT leaders to ensure the portfolio will deliver agreed business objectives.
- Engages in strategic planning with business and IT stakeholders to provide direction, guidance or recommendations on technology.
- Management and administration of the ServiceNow application. Act as the product owner for ServiceNow and own the product vision and roadmap.
- Leverages deep understanding of product engineering, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing and ongoing management of technology services.
- Implement enhancements that result in improved productivity, increased efficiencies, and time-saving processes.
- Provide strategic oversight by helping to facilitate the business in automating and streamlining their business needs.
- Drive continual product improvements and maintain the product roadmap with new ideas based on ongoing user requests, competitive capabilities, and product performance.
- Collaborate closely with IT and Project Managers to drive successful integrations across products in an Agile development process. A collaborative attitude is essential to the job.
- Maintain familiarity with other IT system/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.
Professional Experience
- Solid understanding of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management
- 5+ years' related project experience leading Implementation of ServiceNow or similar ITSM tools
- Experience in Agile project management methodology, tools and templates
- Understanding of ServiceNow application suite – ITSM, ITBM, ITOM etc
Educational Background
- Bachelor’s Degree in Computer Science (or related field).
