Tittle - Delivery Executive - Service Delivery Manager
Location: Cincinnati, OH
Summary:
At Capgemini, we are offering an outstanding opportunity to join our team as a Delivery Executive - Service Delivery Manager in Cincinnati, OH. As part of our world-class Engineering team, you will play a meaningful role in providing outstanding end user support for GE Proficy MES.
Key Responsibilities:
- Lead Service delivery management and provide flawless end user support for GE Proficy manufacturing execution systems (MES).
- Ensure timely response and resolution of support requests and incidents within agreed upon service level agreements.
- Implement and standardize IT support policies, procedures, and customer concerns.
- Update and maintain IT Assets, Software, Documentation, Processes, Communications, Vendors, Credentials, and Technology Solutions.
- Collaborate with third-party vendors and services providers to address technical issues.
- Continuously review team performance and improve processes and procedures.
- Act as a crucial point of contact between our distributed team and clients, providing customized solutions based on their specific needs.
- Provide technical support for hardware, software, applications, and related technologies.
- Verify system functionality and follow up on service requests to ensure resolution.
- Collaborate with global teams to prioritize technology and ensure compliance with company standards.
- Manage business and IT collaborators.
Required Skills:
- 5 to 7 years of experience leading an IT Support/Help Desk Team for GE Proficy MES.
- Proficient in GE Proficy software and Microsoft server software including Proficy Plant Applications, Operations Hub, Industrial Gateway Server (IGS), Config Hub, Historians collectors, Web Client – Enterprise (Docker) and Standard versions, thick clients, all Version 2021 and above.
- ITIL certification / experience preferred including ITSM tools like ServiceNow.
- Experience with automation using RPA and GenAI preferred.
- Excellent leadership and collaboration skills.
Join Capgemini and be part of our ambitious team, where you can compete in a fast-paced environment and determine the success of our service delivery. Apply now and be part of our world-class team!
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About Capgemini Engineering
World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.
Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Get the Future You Want | www.capgemini.com
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- work
- including dental, vision, mental health, and well-being programs
- well-being programs such as 401(k) and Employee Share Ownership Plan
- time off and paid holidays
- parental leave
- building benefits like adoption assistance, surrogacy, and cryopreservation
- well-being benefits like subsidized back-up child/elder care and tutoring
- coaching and learning programs
- Resource Groups
- Relief
Disclaimer:
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
