This position works hybrid in office in Malvern, Pennsylvania or Charlotte, North Carolina. Must require no sponsorship. Will relocate and not able to work remote. Please apply if your skill matches only.
DevOps Engineer – Kore.ai (4-6 years of industry experience with 2-3 years hands on experience on the following)
• Proven experience as a DevOps Engineer, particularly with Kore.ai platform.
• Experience in deploying and maintaining contact center solutions and chatbots.
• Proficiency with CI/CD tools like Jenkins and GitLab CI.
• Strong understanding of cloud platforms, especially AWS and Azure.
• Expertise in scripting languages such as Python and Bash.
• Familiarity with containerization technologies like AWS ECS, ECR, Docker and Kubernetes.
• Experience with monitoring tools like Splunk, Honeycomb, and Prometheus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Relevant certifications in DevOps, cloud platforms, or chatbot development are a plus.
Key Responsibilities:
Deployment and Management:
• Should have experience of managing a team of 6-8 members, working in the similar skills to guide and help them as and when needed.
• Deploy Kore.ai contact center solutions and chatbots across various environments.
• Automate deployment processes using CI/CD pipelines with tools like Jenkins and GitHub Actions CI/CD solutions.
• Ensure high availability, scalability, and reliability of the deployed solutions on AWS platforms.
• Monitor the performance and health of Kore.ai chatbots and contact center solutions using tools like Splunk, Honeycomb, Prometheus etc.
• Implement proactive measures to maintain system health and performance.
• Troubleshoot and resolve issues related to chatbot functionality and performance.
Collaboration and Support:
• Work closely with development, QA, and customer support teams to ensure smooth deployment and operation of chatbots.
• Provide technical support and guidance to internal teams and external clients as needed.
• Collaborate with stakeholders to gather requirements and implement new features using Agile methodologies.
Security and Compliance:
• Implement security best practices to protect chatbot and contact center data.
• Ensure compliance with relevant regulations and industry standards.
• Conduct regular security audits and vulnerability assessments.
Continuous Improvement:
• Identify areas for improvement in deployment and maintenance processes.
• Stay updated with the latest industry trends and best practices in DevOps and chatbot technologies.
• Develop and maintain documentation for deployment processes and maintenance procedures.
Qualifications:
• Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience:
• Proven experience as a DevOps Engineer, particularly with Kore.ai platform.
• Experience in deploying and maintaining contact center solutions and chatbots.
• Skills:
• Proficiency with CI/CD tools like Jenkins and GitLab CI.
• Strong understanding of cloud platforms, especially AWS and Azure.
• Expertise in scripting languages such as Python and Bash.
• Familiarity with containerization technologies like AWS ECS, ECR, Docker and Kubernetes.
• Experience with monitoring tools like Splunk, Honeycomb, and Prometheus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Certifications: Relevant certifications in DevOps, cloud platforms, or chatbot development are a plus.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Collaborating with teams of creative, fun, and driven colleagues
- Flexible work options enabling time and location-based flexibility
- Company-provided home office equipment
- Virtual collaboration and productivity tools to enable hybrid teams
- Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)
- Other perks and wellness benefits like discount programs, and gym/studio access.
- Paid Parental Leave and coaching, baby welcome gift, and family care/illness days
- Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring
- Tuition assistance and weekly hot skill development opportunities
- Experiential, high-impact learning series events
- Access to mental health resources and mindfulness programs
- Access to join Capgemini Employee Resource Groups around communities of interest
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process.
If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in US by Capgemini.