Sr. Systems Engineer (Hybrid)
Responsibilities include:
- Providing technical support to customers to resolve support incidents via remote in-office and remote in-home work
- Work with clients to suggest technical solutions that meet their business needs.
- Work on new installs, migrations, troubleshooting and projects.
- Interface with third party vendors and act as the liaison for the client
- Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments.
- Participate in Teambuilding, Knowledge / Experience sharing, feedback, and process improvement initiatives.
- Identify opportunities and areas of improvement while interacting with clients.
- Participate in after-hours projects, troubleshooting and on-call availability.
Background:
- At least 5 years progressive systems engineering experience installing/migrating and restoring MS servers, Network Support, Active Directory, Cloud Infrastructure and Security experience.
- At least two years' interactive customer support/service (internal or external customers) experience within a Professional Services environment
- Exceptional written/oral communication skills
- Reliable transportation required.
- Permanent work authorization in the US
- Strong work ethic and self-motivated with the ability to manage multiple priorities.
- Strong time management skills
- Bachelor's Degree or equivalent working experience
Technical Knowledge:
- Advanced experience in multiple areas of the Microsoft O365 platform (setup, configure, troubleshoot), including SharePoint.
- Advanced experience in Microsoft server and workstation technologies
- AWS/Azure/Cloud Infrastructure experience
- Advanced experience in server virtualization technologies
- Experience with Security Technologies or MFA
- Proven background of providing excellent customer service
- Demonstrated analytical and troubleshooting skills.
- Strong understanding of networking (firewalls, switching, wireless) across client environments
- Demonstrated experience with storage technologies.
- Ability to identify opportunities and areas of improvements for clients.
- Certifications preferred: Microsoft, Cisco/Meraki, VMware, Okta
