CBTS is currently seeking a Help Desk Analyst for a position located in Loveland, OH.
Responsibilities:
- Manage and resolve IT Help desk support requests (including calls, emails, tickets, and walk-ups) for all users within the organization
- Effectively and efficiently communicate, troubleshoot, and resolve user issues, coordinating internal and external (vendor) resources when necessary
- Track all issues, communications, and resolutions in the Ticketing System
- Create documentation for common issues
- Work with IT team for escalation of advanced user or system issues
- Assist IT department in other projects as necessary
- Be part of an on-call rotation providing after-hours support as needed for urgent issues
- Continually learn and understand the IT environment
- Other duties as assigned
Qualifications:
- Experience relevant to the functions of this job is required
- Bachelor’s Degree in Information Technology or Computer Science and/or relevant certifications
- Strong attention to detail, follow-through, and thorough work
- Ability to multi-task, meet deadlines, and prioritize workload
- Must learn quickly, adapt to change, and create solutions to common problems
- Understand the basics of HIPAA and information security
- Willingness to work on-call and off-hours as needed
- Regular local travel to all locations in Cincinnati is required.
Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
“Notice of Collection for California Employees, Applicants, and Contractors
https://www.cbts.com/privacy-policy/california-privacy-policy/”
