IT Business Support Analyst
Tremendous opportunity to join a dynamic company in this newly created job.
RESPONSIBILITIES:
- Act as a coordinator between IT, operations, and engineering about machine network connectivity and IoT applications
- Serve as a liaison between the local business community and the broader IT organization, ensuring clear communication and alignment of IT initiatives with business objectives
- Contribute to the execution of IT strategies and projects as local IT project manager in alignment with the specific needs of the local production site.
- 50% of your time will be spent providing technical support on hardware, software, and essential network support, including PCs, Laptops, printers, Windows, O365, and MS Office in a manufacturing environment
- 30% of the time is connecting and supporting IoT connectivity to manufacturing equipment
- 20% of the time working with the business as a liaison with IT and managing projects
- Provide comprehensive technical support to a team of 50 associates
- Setting up new docking stations and PCs
- Daily review of system backups for local site and operating servers and network equipment (review and documentation)
- Assist Network administrators with troubleshooting Network Connectivity, Server, and VoIP issues and maintaining correct Active Directory entries for desktops
- Support of MS Office Suite, Outlook email applications on the desktop, and other company-endorsed desktop and mobile applications
- First-level support for all non-SAP applications
- Resolution of hardware and software problems related to desktop and mobile devices
- Maintain incident and service tickets using ServiceNow
- Maintain Configuration Items (CI) in Computer Management Database (CMDB)
- Support production and office peripherals as needed
- Maintenance and update of IoT device documentation relative to network components and login information
- Maintenance of IoT and office device connections to the correct VLANs and networks.
This opportunity is a direct hire position in Chandler, AZ. Excellent work environment and company culture. We offer a bonus program, 401k match, and flexible hours.
REQUIRED SKILLS:
- 1+ years of technical support experience (hardware & software)
- Project management and coordination experience
- Experience working with the business to understand IT needs
- IoT connectivity and support experience
- Windows networking experience
- Windows 10 experience
- Office 365 support
- Experience imaging PCs and Laptops
- Solid technical documentation skills
- Strong troubleshooting skills
- Comfortable working in a manufacturing environment
- Passion for learning and technology
- Excellent documentation skills
- Excellent communication skills
- Excellent customer service skills and take ownership of solving issues
- Sense of urgency and proactive personality
- Ability to work independently with strong time and prioritization management skills
PREFERRED SKILLS:
- DHCP, TCP/IP, VPN, DNS, and ADS
- Knowledge of remote access technologies
- Firewall appliances and network subnets
- Sharepoint
- Experience connecting measuring machines and actual production equipment to networks & computers
- Understanding of Programmable Logic Controller (PLC)
- ServiceNow
Must be authorized to work in the U.S./ Sponsorships are not available.
