The Configuration Technician is responsible for performing the pre-configuration of equipment prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions. Equipment pre-configuration shall also be validated to ensure the proper functioning of the equipment prior to shipment.
Configuration Technician Responsibilities:
- Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements
- Basic kitting of equipment based on customer requirements
- Unbox, re-box and process equipment for shipping
- Clean, test, and inspect IT devices
- Escalate technical or other issues to your immediate supervisor
- Participate in internal departmental and project meetings
- Offer suggestions on improving processes and efficiencies
Configuration Technician Requirements:
- High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified.
- Valid Driver's License (less than 6 points on license to adhere to insurance requirements)
- Technical certifications are preferred, they are not required
- Ability to lift up to 60 lbs., carrying, standing, bending, transporting IT equipment 50% of the time
- Occasional use of basic tools, cleaning solutions, tear down and rebuild of IT components
- Excellent interpersonal, organizational, and communication skills
- Ability to work independently and to sustain positive relationships with team members, management and customers
- Demonstrated ability to manage multiple priorities of low complexity
- Attention to detail and a strong work ethic required
- Aptitude to learn various IT disciplines at a basic level
