About Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.
About the Opportunity:
Chelsea Piers seeks a Technology Support Associate to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role involves troubleshooting and resolving problems related to desktops, laptops, printers, scanners, and office applications. You will report to the Service Desk Manager and work closely with the IT team.
As the Technology Support Associate, you will be expected to:
- Provide expert-level technical support for endpoints (Windows/Mac), printers, scanners, and other peripherals
- Troubleshoot and resolve hardware and software issues for end-users in a timely manner
- Write technical documentation for internal knowledge based on identified issues, resolutions, and workarounds
- Assist with the setup, configuration, and maintenance of hardware and software systems
- Support and maintain user accounts and permissions in directory services
- Assist in managing and troubleshooting network connectivity issues, including but not limited to Wi-Fi
- Document and track incidents, service requests, and resolutions in the ticketing system
- Collaborate with team members to ensure seamless support and escalation when necessary
- Participate in technology rollouts and projects as needed
- Maintain an inventory of IT assets and perform routine audits to ensure accuracy
- Stay updated on the latest technology trends and best practices in IT support
- Occasionally work after hours and on weekends as part of our on-call rotation
About You:
You have proven experience in a technology support role and understand networking fundamentals and troubleshooting. You are comfortable working independently and collaboratively as part of a team. You will also have:
- Strong problem-solving skills and ability to troubleshoot technical issues effectively
- Excellent communication skills with the ability to simplify concepts to non-technical users
- Familiarity with directory services for user account management
- Customer-focused attitude and a commitment to providing high-quality support
- Knowledge of IT security principles and best practices.
- Experience supporting Microsoft technologies (Microsoft 365, AD, Entra, Autopilot, Intune)
- Associate's degree in Information Technology, Computer Science, or a related field
- 1-3 years of experience in a technology support or help desk role
- Bachelor’s degree in Information Technology, Computer Science, or a related field, preferred
- 3-5 years of experience in technology support within a corporate environment, preferred
- Ability to lift up to 25 lbs and work in confined spaces or under desks to connect cables and set up hardwar
- Industry certifications (Microsoft, CompTIA, Cisco, AWS, etc) are a plus
- Experience working in an Agile environment is a plus
- Ability to work after hours and on weekends as part of our on-call rotation
