🚀 Exciting Opportunity Alert! Join Our Team as a Technician Support Specialist🚀
Are you passionate about technology and eager to make a real impact in network operations? We’re on the lookout for a dedicated and driven NOC Technician to join our dynamic team! 🌟
In this role, you’ll be at the forefront of ensuring the stability and reliability of our network infrastructure, working alongside talented professionals in a collaborative environment that values innovation and excellence. Whether you’re monitoring network performance, troubleshooting complex issues, or providing top-notch technical support, your work will be critical to our success.
Location: Allen, TX
Duration: 12 Months contract
Hybrid
Job Description:
As a NOC Technician, you will play a crucial role in maintaining and monitoring our network operations. This is an exciting opportunity for someone who loves problem-solving and working with cutting-edge technology in a fast-paced environment.
Roles and Responsibilities:
- Monitor and maintain computer networks and systems.
- Ensure the stability and proper functionality of telecommunications infrastructure.
- Respond to network alerts and troubleshoot network-related issues.
- Perform regular network performance checks.
- Coordinate with field technicians and engineers to resolve complex network issues.
- Maintain detailed records of network outages, discrepancies, and quality control measures.
- Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
- Manage ServiceNow Incident Management, Change Management, and Problem Management processes.
- Conduct remote network surveillance and event response.
- Triage and resolve service-impacting incidents within SLA’s.
- Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).
- Provide customer-facing technical support via telephone, email, and web portal.
- Communicate with stakeholders during service-impacting events.
- Manage vendor tickets effectively.
Skills and Qualifications:
- Strong working knowledge of IP networking and interoperability standards.
- Strong understanding of network infrastructure and protocols.
- Experience with network monitoring tools.
- 1+ years of experience troubleshooting IP network connectivity.
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Proficiency in networking protocols such as VPN, BGP, MPLS, or SIP.
- Ability to navigate and interpret network drawings (e.g., Vizio drawings).
- Good analytical and documentation skills.
- Ability to handle high-pressure situations and respond quickly to network issues.
- Experience in the Network Operations or Telecommunications industry.
- Certifications like Network+, Cisco, CCST or CCNA are a huge plus.
- ITIL Certification.
- Experience with AWS Cloud surveillance.
🎯 What’s in it for you?
- A chance to work with cutting-edge technology in a fast-paced, innovative environment.
- Opportunities for professional growth and development.
- The ability to make a tangible difference in our operations.
Ready to take the next step in your career? Apply now and be part of a team that’s shaping the future of network operations! 💼
You can email me your resume at harika.gurram@harveynash.com or call me at 510-975-4952.
