POSITION RESPONSIBILITIES:
· Installs, tests and repairs new and reworked products (equipment and tools).
· Handles customer comments, requests and complaints in a timely manner.
· Provides sales support ensuring the customer is fully informed of all aspects of the job. Completes Field Service Orders (FSO) and Field Spare Parts Tickets (FSPT) and accountable for the timely submission of these and other revenue generating documents.
· Assures all quality issues and documentation (equipment and procedural defects) is communicated and sent back to Company's Service Management.
· Completes field documentation after the completion of each service job.
· Project management as required & handles project issues as they arise.
· Prepares and completes safety related training, documentation, and procedures.
· Safe work practices at all times.
· May mentor or instruct less experienced team members and/or customers in and out of the field.
· Be on call to provide emergency assistance to customers all hours of the day, year-round including holidays, but excluding personal vacation.
· Provides technical support via telephone, e-mail to our customers, distributors, and sales offices. · Receives and follow-up customer calls and outstanding issues.
· Sets priorities and establish schedules for themselves and others, as needed.
· Aids in prioritizing repair activity, incoming material, and technical support to ensure customer satisfaction.
· Engages productively in repairing of Meter products (e.g. meters, valves, presets, electronic instrumentation, etc.), calibration of electronic and mechanical products, rebuilding and refurbishing electrical and mechanical products.
· Completes and maintain accurate repair reports, and attendance records.
· Assists with the calibration activities on all equipment submitted for certification.
· Maintains tools and test equipment to diagnose and repair Meter products.
· Executes Installation / Commissioning of New systems or upgrades that may have been supplied time to time.
· Develop and document department processing procedures.
· Make product improvement recommendations to Supervisor, Engineering personnel, and Manufacturing personnel as identified.
· Support the continuous improvement process.
· Operate in a fast-paced environment, ability to multi-task, & complete any projects or tasks as assigned by the department supervisor.
WORK ENVIRONMENT:
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: Describe general working conditions (i.e. noise level, temperature, around heavy machinery)
Exposure to normal manufacturing shop & office conditions. Spends majority of work time in the
field at client sites including oil & gas loading facilities, terminal load racks, refineries, well sites,
transfer facilities, offshore platforms, etc. Would be exposed to possible hazards including
chemical exposure, high noise, heavy machinery, and inclement weather – where safety
equipment is required. Would be required to do frequent international travel.
PHYSICAL DEMANDS: Describe amount & frequency of physical requirements of the position (i.e. lifting, pushing, climbing)
Daily use of personal computer and technical manuals. Frequent use of mechanical & electrical
diagnostic tools. Physical requirements of the position could be (i.e. lifting, pushing, climbing),
travel required as well as afterhours support and infrequent afterhours call outs. Regular use of
mechanical tools, air tools, test equipment, cranes, lifting & rigging, and similar. Must be able to
lift at least 50 lbs. on a frequent basis.
