Job Title: Oracle Case Management Lead
Location: Detroit, Michigan- (Up to 25% travel onsite)
Contract : 9 months (with possibility of extension)
Job Description:
Collaborate with client to assess their case management processes for all disciplinary actions, identify future-state needs, and recommend Oracle Case Management solutions to address client requirements; key focus areas include:
- Standardize and streamline the case management process; eliminate redundancies
- Enable managers to be able to retrieve case details and documentation quickly from a single location; enable collaboration by multiple employees on the same case
- Enable ability to upload documentation
- Provide real-time view of case statuses, progress, and performance metrics
- Develop and document functional specifications based on client requirements, and design custom solutions within the Oracle Case Management framework
- Configure Oracle Case Management module, HR/Help Desk, and maintain configuration workbook
- Guide client through unit, systems integration, and user acceptance testing; develop test cases and scripts accordingly
- Collaborate with team members including project management, technical, security, change management, and training
- Provide guidance on leading practices for case management reporting and analytics
- Provide guidance on leading practice, role-based security design
