Job Category: C and R
Requisition Number: COLLE001698
Posted: August 6, 2024
Full-Time
Jacksonville, FL 32224, USA
Job DetailsDescriptionTriad Financial Services is looking to add a dedicated, highly skilled Bilingual Collector II (Spanish Preferred) to our team.
We are an established, profitable company who is growing quickly. In this exciting role, you will be responsible for collecting outstanding debts owed to the company. You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect money owed.
Work days and hours are as follows: Monday - Thursday: where 2 days are 8:30am - 5:30pm, and 2 days are 11:00am - 8:00pm, Friday is 8:30am - 5:30pm, and Saturdays will be 4 hour shifts, 8a - 12pm or 9a - 1pm and possibility for overtime may be required. The training will last @ 90 days.
We offer a competitive Health Care Insurance plan, Dental Insurance, Vision Insurance, 401 (K), Disability Insurance, Paid Time Off, Life Insurance and so much more. Ideally 2+ years of previous experience in auto collections or in a related field is preferred. However, we are open to other experience such as a sales, customer service and/or candidates who are open to learning a new career!
What you do on a daily basis:
- Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
- Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
- Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on the department’s procedures
- Discuss financial status, review monthly income and expenses and determine the reason for non-payment
- Document mortgage collection systems with all activities and communications
- Send Notice of Defaults (NODs) to customers when required
- Offer Loss Mitigation assistance when appropriate, explain options and processes in detail
- Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
- Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
- Process mortgage payments in accordance with established guidelines
- Follow all company and departmental policies and procedures
- Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
- Follow up on calls and emails to customers and clients as needed for the resolution or clarification of issues.
- Consistently meet or exceed monthly goals
- Be flexible with their time and schedule in order to meet the needs of the business
- Perform other duties that may be assigned by supervisor
What we offer:
This is a full time position with an hourly rate of $22.60 to $24.00 per hour. There is also a possible monthly incentive . The monthly incentive is based on individual and team delinquency goals. If achieved, the payout can be as much as $800.00. Our benefits package offers 401k with matching, tuition reimbursement, 3 weeks PTO, med/dent & vision programs, and more! Apply today
Requirements- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software a plus
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed; able to work without supervision
- Excellent verbal and written communication skills
- Able to create trust and build relationships
- Able to analyze problems and strategize for better solutions
- High school diploma or equivalent
- Bilingual in English/Spanish highly preferred
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