WE ARE HIRING
AVASO Technology Solutions is currently seeking a Site Technology Lead
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website:- https://www.avasotech.com/
Position: Information Technology Site Lead
Location: Memphis, Tennessee
Position type: Full-Time contract
Job Description
As part of the Site Technology Servicing team, we provide onsite IT technical
support within our scope, which includes all users and onsite hardware within the
locations described within the job description.
Key Responsibilities:
- Provide technical support as a point of contact for IT for the site.
- The key responsibilities for this position include having prior experience in a manufacturing plant setting and being willing to participate in safety trainings and wear appropriate PPE while working.
- End-user desktop, laptops, and office IT with smart hand support for network and servers.
- Installation support for various software on end-user systems and servers when required
- New users onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets sanitizing IT assets and keep in stock.
- Executive / VIP support.
- Coordination and remote hand support to the backend team for Network & server smart hand support.
- IP phone, Video conference support, Level 1 Multifunction printer support.
- Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
- Supporting midrange servers.
- Supporting network devices such as switches, routers, and Wireless Aps with the help of the backend team.
- Handing tickets on ServiceNow or a similar ticketing system.
- Troubleshooting VPN.
- Application support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end-users.
- Office IT Asset Management.
- Coordinate external vendors when engaged for support.
- Work independently and coordinate in-house IT projects.
- The engineer should manage most of their time around activities involving BAUs -
- SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
- Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
- Should be leading the project support team
- Asset/stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination
DESIRED SKILLS & EXPERIENCE
- 5+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
- In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
- Knowledge & experience with ServiceNow or similar ticketing systems.
- Understanding of Active Directory.
- Plant environment knowledge and Experience.
- Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
- Self-disciplined and highly motivated.
- Good decision-making skills
- Should be able to prioritise workload based on SLAs and user impact
