Apex Systems is looking to hire an experienced ServiceNow Developer for one of their reputable financial clients.
**We cannot work c2c/c2h, direct W2 only - no 3rd party vendors**
Pay Rate: $70-80/hr W2
Location: Charlotte, NY/NJ, Minneapolis, Des Moines, Dallas, and Phoenix
Candidates must be able to work without sponsorship now, and in the future
- 5+ years of ServiceNow Development experience within ITSM or HRSD
- Service Portal/Catalog experience
- Experience implementing AI Search and Virtual Agent
- 4+ years working in an Agile Delivery team
Job Description:
- This person must have implemented and developed in SNOW and be proficient in the platform
- Experience with 3rd party integrations within ServiceNow
- Incident and problem/change management experience
- NLU understanding and chatbot experience
- CSA cert
Agile Team Development:
- Review Jira features and stories as needed
- Groom stories on to ensure they have clear descriptions of the requirements
- Work with Scrum Masters to ensure all features and stories are kept updated
- Size Jira stories and participate in agile ceremonies
- Provide timely updates on the status of assigned stories
- Deliver and deploy assigned stories in accordance with defined standards
ServiceNow Administration
- Support AI Search including AI tuning (to be transitioned from ITSM/HR to Platform)
- Quantify value metrics for Gen AI use cases and track develop process for tracking
ServiceNow Administration Process Improvement
- Operationalize Governance processes for ServiceNow AI
- Create action plans and stories to address friction in governance processes and implement continuous improvement as needed
- Monitor and correlate impact on OKRs from Features
