OverviewThe Doorperson position is a highly visible role within the InterContinental Bellevue at the Avenue and offers the opportunity to provide the highest level of guest satisfaction. This position reports to our Head Doorperson.
The Doorperson is typically the first associate the guest comes in contact with and this initial interaction is vital to the guest's experience and setting a tone of luxury for their stay.
Every day is different, but you’ll mostly:
- Be stationed outside to provide our arriving guests with a warm welcome and our departing guests with a fond farewell to 5-Star standards.
- Control the traffic flow in and out of the lobby.
- Discreetly ascertain each guest’s name and once learned, greet each guest by name
- Display a high sense of urgency and willingness to help, all while maintaining composure.
- Direct guests to the Front Desk while acquainting them to the hotel, making mention of available services and facilities of the hotel.
- Assist with loading and unloading luggage to and from guest vehicles.
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
- Assist the Bell Person with all luggage storage and retrieval.
- Maintain complete knowledge at all times of hotel features and services, room rates, special packages and promotions, daily house count, room availability, scheduled in-house group activities, locations and times, and VIP guests.
- Attend pre-shift meeting and review all information pertinent to the day's business.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work area(s).
- Ensure discretion for our guests and provide a crafted stay for each guest.
- Provide shoeshine service.
- Maintain the presentation standards of a 5-Star Lobby/Front Drive.
- Have knowledge of directions, travel time, cost, and various forms of transportation.
- Lay out safety signage in public areas and the front drive during extreme weather as well as laying out mats inside the entrance and providing umbrellas on the front drive.
- Maintain awareness of undesirable persons on property premises.
ResponsibilitiesWhat we need from you:
- Service-focused personality with previous luxury customer service experience.
- Luxury hotel or resort Doorperson experience preferred.
- Knowledge of Bellevue and the surrounding Seattle area is a must.
- Ability to take initiative in creating genuine connections with guests, residents, fellow colleagues, and community members in a personable, engaging, and intimate manner.
- Ability to work and multi-task well under pressure in a fast-paced environment. Must be able to work a flexible schedule to include weekends and holidays.
- Candidate must have excellent guest service, and communication skills.
- Multilingual preferred.
- Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 80 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 300 lbs. on a regular and continuing basis.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
The salary range for this position is $19.00-$20.00/hour + tips.
Feel free to reach out to Candace Kwan www.linkedin.com/in/candacekwan if you have any questions.
Why work for Pyramid?
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
To care for you and your family, we also offer a comprehensive benefits program.
Your financial well-being:
- Competitive Salary
- Competitive Matching 401K
- Basic Life and Accidental Dismemberment Insurance
- Basic Long-Term Disability Insurance
- Life Insurance buy-ups
Your/your family’s health care:
- Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
- Express Scripts Online Pharmacy
- Health Savings Account
- Healthcare Flexible Saving Account
- Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
- Supplemental Short-Term Disability Insurance
- Employee Assistance Program
- Pet Insurance through Figo
Your time off:
- Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
- Paid Time Off
- Paid Holidays
Your day-to-day:
- Commuter benefits
- Delicious free shift meal at our employee cafeteria
- Stellar back-of-house facilities
- Dry cleaning for uniforms and work attire
- Support, training, and mentorship from management
- Employee Recognition Programs
- Career growth opportunities
Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
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