Overview
Element has an opportunity for an Operations Manager I. In this role you will be reporting to the General Manager and perform a variety of leadership responsibilities within the assigned location to insure timely and accurate test results are delivered. All Operational Leadership positions must be proficient in a number of core business skills including but not limited to compliance to established safety rules, code of conduct, and company policies and procedures.
Responsibilities
- Ensures that safety and quality standards are being met and maintained at all times within the company's safety and QA programs
- Responsible for the location safety performance and awareness; spearheads and manages initiatives that drive a culture of safety first
- Under the direction of the General Manager, is responsible for directing, coordinating, facilitating and monitoring the daily activities of the lab operations department managers and supervisors (typically 3 or less direct reports with an overall staff that is less than 15 employees)
- Provides and sets direction within the lab to ensure that production goals and customer expectations are consistently met in a safe, timely and cost-effective manner
- Demonstrates deep knowledge of Element capabilities, processes and expertise to be able to clearly explain the benefits of Element testing services to all audiences -- internal and external
- Effectively inspire and communicate to both direct and indirect reports with the end result being a more thoroughly equipped workforce to meet customer needs on a daily basis
- Responsible and accountable to assigned direct reporting staff and to indirect departmental decisions to include hiring, performance management, and performance review decisions and execution, and approval of overtime and time cards
- Work with assigned staff to ensure work schedules are maintained and balanced
- Maintain an environment of respect and dignity within the department covering employee interactions and problem solving while ensuring work rules are known and followed
- Consult on various ways of testing requested by the client and provide alternatives and "up" selling with the various add on testing capabilities
- Advise team on technical issues with regard to the successful and timely completion of daily work
- Serves as key member of and contributor to, the lab's leadership team in the development and implementation of the lab's strategic direction
- Key contributor in terms of establishing priorities and allocating resources to ensure that the lab runs smoothly and efficiently
- Works effectively with lab functional managers and supervisors to develop and maintain positive employee relations
Skills / Qualifications
- Bachelor’s degree (BA or BS) from an accredited 4-year college or university in an engineering or technical-related discipline, or a minimum of 7 years of experience in a management role ideally with operations management experience gained in an accelerated-growth organization with a diploma or GED certificate preferred
- Working knowledge of laboratory safety with extensive knowledge of the current suite of testing capabilities
- Proven ability to support and train staff members for the department in order to meet customers’ expectations on testing
- Strong computer skills with basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus
- Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
- Technical leadership is vital to the production and operation of assigned tests with advanced working knowledge to operate various testing equipment
- Ability to communicate (written and oral) effectively with clients and colleagues with great attention to detail and timing of results
- Proven ability to multi task and work under strict time lines
- Strong organizational, problem-solving and conflict resolution skills to effectively establish and maintain two-way communications to understand the needs and concerns of all departments
- Understanding of continuous improvement disciplines such as Six Sigma, Kaizen, Lean Manufacturing, 5S, etc.
- Strong project management, analytical and problem solving skills provide go-to insight in the daily efficient operation of the lab
- Proven track record of success with regard to technical competency both inside and outside of the lab
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
- All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
