Senior Product Manager
Direct Hire
Indianapolis (Hybrid)
As a Senior Product Manager on a digital focused team, you will be responsible for developing, managing and executing the customer experience roadmap by leading efforts to build compelling products that reduce friction and drive innovation within our customer experience. This individual will be regarded as an expert within the Digital Delivery - Connect domain and own the execution of the product vision and roadmap, constantly revising and optimizing product strategy in response to the changing industry practices and customer behaviors. This individual will effectively exhibit the client’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
- Leverage behavioral data, customer feedback and business input to develop, prioritize and communicate strategy and roadmap for both customer-facing and internal customer platforms
- Guide product decisions as an expert in customer experience field through knowledge of industry trends and best practices
- Create and maintain cross-functional relationships with departments across the company, including Digital Delivery, Customer Care, Store Operations, Marketing, Merchandising, Design, and Development, to understand needs and rally organizational support for initiatives
- Maintain a balanced product strategy that incorporates development of new initiatives and maintenance and improvement of existing initiatives
- Determine optimal approach to managing project dependencies and roadblocks and work cross-functionally with other departments to mitigate risks
- Define and communicate scope, set clear goals and success metrics for products, and communicate results throughout the product life cycle
- Maintain ongoing review of metrics pertaining to owned vertical(s), including periodic audits to uncover opportunities for optimization.
- Perform competitive analysis within and outside of the industry, introducing best practices and driving process changes where needed
- Champion and maintain relationships with vendor partners where applicable, ensuring smooth integration and regular performance review
- Identify and manage budget needs and return on investment for owned projects and vendor partner relationships
- Additional duties and projects as required.
Required Education and/or Experience
- Bachelor's Degree in business or computer related field from a four-year college or university, or equivalent combination of education and experience.
- 4 - 6 years’ previous experience overseeing the development, implementation, and performance of digital products required.
- Demonstrated success in a startup or change-management environment.
- Background in project or product management, including the use and optimization of product management tools such as Jira (or related project tracking applications). Demonstrated success managing project budgets, timelines and resources.
- Experience working within an Agile development environment.
Required Computer and/or Technical Skills
Should have fluent knowledge and abilities with G Suite toolset or Microsoft equivalents. Strong appreciation for Cloud based (and SaaS) applications. Business level understanding of Web technologies such as HTML, JavaScript, and XML, SOAP/REST/WEB services. Previous work in QA & UAT of digital applications.
Core Competencies
Communication Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, vendors, employees, and the general public. Provide executive-level summaries of project status for presentation at monthly project Steering Committees.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
