Position Summary:
The position is responsible for managing a large service and storage infrastructure. The responsibilities include provisioning, installation/configuration, monitoring, upgrading and maintenance of system hardware and software. Ensure highest levels of system and infrastructure availability. Provide tier 2 tier 3 escalation. In addition, this role will include functions involving data center management. Provide guidance and assistance to junior members of the team. This position requires sharing on-call responsibilities and some planned off-hour work.
Essential Functions:
- Applies OS patches and upgrades on a regular basis
- Upgrades administrative tools and utilities and Configures and adds new services as necessary
- Maintains and administer the company Active Directory infrastructure, including users, computers, security/distribution groups, organizational units, and group policy objects
- Administers the company Single-Sign-On (SSO) solution and configures new applications and maintain existing applications to take full advantage of SSO
- Provides project management for system upgrades and rollouts where applicable
- Analyzes hardware and software system performance, review monitoring tools, and perform routine maintenance as necessary
- Escalates to management any issues of significant or immediate concern
- Installs new or rebuilds existing servers in accordance with standards and project/operational requirements, including the configuration of hardware, peripherals, services, settings, directories, storage, etc.
- Adheres to defined change control procedures and be able to work in a fully audited financial services environment using accepted best practices
- Researches and recommend innovative approaches for system administration tasks that leverage finite resources
- Ensures that system hardware, operating systems and software systems adhere to company policies
- Develops and maintains installation, configuration and hardening procedures
- Assists in the administration of the Exchange email environment
- Assists in the administration of the VMware virtual server environment
- Provides helpdesk support as required by operational needs
- Performs other duties as assigned
Education and Experience:
- Bachelor’s degree in Computer Science or Information Systems or equivalent combined education and experience required
- Five (5) +years’ experience working with Microsoft Windows desktop and server operating systems
- Microsoft certification a plus
- Cloud certification a plus
- Experience and knowledge of industry compliance standards such as Payment Card Industry (PCI) preferred
- Knowledge and experience with Linux is preferred
- PowerShell scripting experience is preferred
- Cloud knowledge AWS, Google, Azure preferred
Summary of Qualifications:
- Thorough knowledge of Microsoft Server and Desktop Products
- Knowledge of VMWare ESX server virtualization products
- Success as a competent troubleshooter
- Ability to prioritize multiple tasks and meet appropriate deadlines
- Excellent organizational skills
- Foster company success through a professional appearance, being courteous to internal customers and associates, having a positive attitude, and being a team player
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
- Ability to multi-task is essential
