Description
Phone Triage RN in the Heart Center department in Poughkeepsie, NY Full time, 40 hours per week, 8 hour shifts Purpose: Responsible to triage patients over the phone or in the office to ensure prompt identification of patients with high-risk conditions. Information is presented to a physician for required action to be taken. Liaison between hospital, office and referring physicians. Population served based on scope of services in the department.
Essential Responsibilities - Talks directly to patients on the telephone, provides a physician with necessary information and then directs them to emergency rooms or urgent care centers or to see their physician during office hours as instructed by a physician.
- Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
- Confers with physician.
- Sends those with high-risk chief complaints such as chest pain to ER immediately as directed by physician.
- Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.
- Process prescription renewals as directed by physician orders.
- Liaison between referring physicians calling office to speak with Cardiologist regarding mutual patients.
- Liaison between the hospitals and Cardiologists and disseminate requests for consults or transfers by rounding physicians. Enter these patients into the portal for rounding Cardiologists to see.
- Participate on the Emergency Response Team.
- Perform IV Lasix administration.
- Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
- Demonstrates regular, reliable and predictable attendance
- Performs other duties as required Education and Experience Requirements:
- Associates Degree in Nursing, bachelor’s degree.
- Minimum one-two (1-2) years’ experience Nursing Triage or equivalent experience. (Cardiology/ICU/ED/OR experience preferred.)
Minimum Knowledge, Skills and Abilities Requirements: - Knowledge of telephone-based clinical assessment techniques.
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- Knowledge of medical practice telephone triage protocols.
- Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.
- Skill in using electronic medical records to check patient history.
- Skill in using computerized medical information database during evaluation as guide to appropriate decision.
- Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance.
- Skill in IV administration.
License, Registration, or Certification Requirements: - Valid NYS RN License
- Valid ACLS Certification
- Valid BLS Certification
Company: Hudson Valley Cardiovascular
Org Unit: 943
Department: Pok Clinical
Exempt: No
Salary Range: $32.64 - $65.01 Hourly
