Position: IT Support Technician II
Location: Campbell, CA
Duration: 3-month contract
Job Overview:
We are currently seeking an IT Support Technician II to join our team. This role involves handling calls and tickets from customers and providing remote support to end users.
Responsibilities:
- Provide day-to-day support of client desktops, laptops, printers, networks, and servers.
- Support clients' IT infrastructure remotely.
- Collaborate with vendors to resolve technical problems with desktop computing equipment and software.
- Work closely with managers, service coordinators, and other engineers to fulfill client service-level agreements and deliver exceptional customer service.
- Troubleshoot and resolve network and system issues
- Represent the company professionally and positively when interacting with clients.
- Perform other duties as required.
Qualifications:
- 5+ years of experience in supporting and troubleshooting Windows-based networks and endpoint devices.
- Proficiency in Active Directory, Windows OS, MS Office 365, Azure, peripheral hardware, and software applications.
- Experience with routers, switches, and firewalls as they relate to troubleshooting endpoint devices.
- Experience installing Windows software, patches, and updates, as well as third-party apps and encryption.
- Familiarity with MacOS and related Apple devices.
- Self-motivated and able to work independently.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and a positive attitude.
- Eagerness to learn and support the latest technologies.
*Flexible to start as early as 6am if needed.
We are actively interviewing. Apply now!
