Our organization needs a reliable Interview scheduler to be responsible for our company’s coordination of internal and external candidate interviews. We are looking for an experienced professional who understands our business scheduling needs. The individual will partner with recruiters and managers to ensure requests are processed timely. Schedules can be process for multiple locations and time zones within the U.S. We are seeking an individual who can work in a fast-paced, multitasking environment. Effective communication and computer literacy are key skills.
Must be bilingual in English and Spanish (Robust English and conversational Spanish is a must)
RESPONSIBILITIES AND ACCOUNTABILITIES
1. Deliver exceptional customer service to candidates, employees, managers, and recruiters with coordination and interview scheduling requests
2. Responsible for adhering to appropriate HR Operations Service Level Agreements and Key Performance Indicators
3. Manage complex interview arrangements (e.g. time zones, multiple panel interviewers, process documentation, etc.)
4. Schedules and confirms appointments for internal and external candidates
5. Ability to work efficiently with minimal supervision
6. Support HRSC with service calls inquiries or tickets as needed during peak periods
7. Sending out reminders of scheduled meetings, partner with recruiters and managers to address schedule changes or modifications to structure of interviews
8. Provide guidance to candidates for example facility, and travel
9. Maintains detailed and current knowledge of the company's Interview Scheduling procedures, and documentation
10. Manage large volumes of interview scheduling requests
11. Provide our candidates, recruiters and interviewers with solutions and answers that are clear, sustainable and trend-setting
12. Proactively identify areas of improvement that can positively impact the candidate, recruiter, and hiring manager experience
13. Manage all resolutions and actions in line with company policies and agreed processes
Minimum Required Qualifications:
• High school diploma required
• 1-2 years’ experience in administration
• Strong MS Office skills - particularly in Outlook -
• Must be bilingual in English and Spanish (Robust English and conversational Spanish is a must)
• Must have strong critical thinking skills
• Strong organizational skills and time management
• Ability to work in independent or team environment
• Communicate effectively with all parties as required
• Strong customer service focus
• Process improvement, and comprehensive understanding of the cross functional processes
Preferred / Nice to Have Qualifications:
• Experience in HR or Shared Services operations; experience spanning multiple HR areas desirable
• Knowledge of case management systems and HR Portal technology is helpful
• Knowledge of Workday is a plus
