Assistant Manager
Santa Monica, CA 90404
SUMMARY:
- The Assistant Manager is an essential part of the management team with a focus on customer service, sales and quality assurance. The Company is looking for a second Assistant Manager to provide management coverage on Fridays and Saturdays. This position is 80% operational / 20% administrative
RESPONSIBILITIES:
Your primary role is to ensure quality of services and care, build positive relationships with our customers, and manage and coach team members
- Manage daily operations and ensure quality of care and services
- Create a welcoming environment for customers and dogs
- Address customer inquiries and complaints promptly and professionally and ensure customer satisfaction
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Assist in employee recruitment, training, performance evaluation, promotion and termination activities
- Have expert knowledge of company's products and services with ability to suggest services for customer needs and promote dog wellbeing
- Perform audits and follow-up to ensure product and service quality
- Ensure all pricing, signage, and displays are correct at all times and the lobby and front desk is neat and orderly and assist with ordering
- Ensure equipment and supplies are being properly maintained
- Assist with facility maintenance. The facility to be maintained according to company standards to optimize safety, health and appearance
- Help team with on shift duties to ensure success and completion of work
- Other duties as may be assigned
REQUIREMENTS:
- Must love dogs and be willing and able to learn dog behavior and health
- Management or supervisor experience, preferably in animal services
- At least 2 years customer service experience
- Highly developed interpersonal and managerial skills
- Proven leadership skills with the ability to influence, develop and empower employees
- Ability to work under own initiative in a face paced environment
- Ability to work through problems, troubleshoot and come to an appropriate solutions
- Ability to prioritize work based on deadlines and urgency
- Excellent verbal and written communication skills
- Excellent customer service skills
- Proficient with Microsoft Office and ability to learn new systems quickly
- Must love dogs and be able to interact and engage with all breeds
- Associates or Bachelor degree a plus
PHYSICAL DEMANDS:
- Standing for up to 7 hours per day
- Ability to lift up to 45lbs
- Bending, reaching, and other physical demands associated with cleaning and handling dogs
BENEFITS:
- Paid Time Off
- Roth IRA
- Employee referral program
- Discounts on grooming and retail
- Free dog daycare while you're working*
- Monthly employee giveaways
- Walking distance from SMCC; Close to Bergamot Station, I-10 Cloverfield exit
- Working with cute, adorable, amazing dogs
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req23-01126
