Akkodis is seeking a Service Desk Coordinator to join our client located in Phoenix, AZ. The Service Desk Coordinator will be responsible for handling all of the administrative functions for an internal Help Desk support team, ensuring equipment orders, shipping, receiving, electronics recycling, and ticket flow are well managed.
Pay: $21/hr-$24/hr
Responsibilities:
- Ensure service tickets are being serviced within SLAs.
- Escalating stale tickets
- Work with the team to ensure tickets assigned are responded to in a timely manner.
- Participate in project meetings and technical work sessions with co-workers and customers.
- Communication with customers as required: keeping them informed of incident progress and notifying them of impending changes or scheduled maintenance outages.
- Orienting new end users in hardware, software, and network systems/services available
- Produce, maintain, and update technical documentation.
- Ability to work on multiple priorities and/or projects simultaneously.
Requirements:
- 2-3 years of experience in an Administrative role, preferably working closely with the Helpdesk/Desktop Support Teams.
- 2-3 years of experience with Microsoft Office (Outlook, Excel etc.)
- Familiarity with Help Desk/ Service Desk functions from setting up, configuring & troubleshooting PC & laptop hardware and peripherals.
- Excellent written and verbal communication skills
- Strong computer skills and the ability to effectively communicate through e-mail.
If you are interested in this Business Development Associate role then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Annaliese Mueller at Annaliese.Mueller@akkodisgroup.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.Akkodis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records
