Job Purpose
At Elite Metal Finishing LLC Director of Quality Assurance (DQA) is responsible for managing and overseeing all the daily, monthly and annual functions of the company’s quality assurance system. The DQA oversees and directs the overall operations of quality assurance within the company to ensure continuous improvement and compliance. The DQA shall be responsible for promoting a quality mindset across the entire company and exhibit a strong commitment to cross-departmental training. This role is key to ensuring the organizational commitment to the Quality Policy and delivering the highest quality parts on schedule.
Duties and Responsibilities
Primary duties and responsibilities include:
- Maintain the Quality Manual and System to ensure that quality products, coatings and services are provided to customers. This includes updating and revising all technical documents as needed.
- Collect, analyze, and summarize quality data to charter continuous improvement activities.
- Ensure organizational readiness for NADCAP audits, customer audits and regulatory audits as necessary.
- Oversee internal audit schedule, auditors and audit results to ensure compliance to documented requirements.
- Update customer communication portals such as Exostar, SAM.GOV, ARIBA, FAA-SAS, Cert’s and Reps as required.
- Ensure that the organization is always working to the most current processing specifications (QA-200), work instructions and internal working procedures.
- Create product quality documentation such as FAIR9102, Work Instructions, Flow Charts, Frozen Processes and Training Plans.
- Manage quality assurance staff performance via training, coaching, counseling and disciplining employees.
- Lead efforts for Root Cause Corrective Action whether customer initiated or those coming from internal events.
- Evaluate and update the internal training program on at least an annual basis. Create and revise training modules as needed.
- Hold regular meetings with other Quality Department managers to discuss current issues and provide support as needed.
- Multi-locational oversite of all facilities. EMF has multiple processing locations and oversight of all quality staff is required.
- Other duties as assigned
Qualifications
Qualifications include:
- BA or BS in appropriate subject, or High School Diploma +10 years’ experience in Quality Management.
- Experienced with Microsoft Office products
- Certified as Internal Auditor or Inspector of mfg./aerospace discipline
- 10 years’ experience with QA measuring and testing equipment
- 5 years’ experience writing technical documentation
- Effective communicator; strong written and verbal communication skills.
- Effectively apply appropriate problem-solving and continuous improvement techniques
Key Accountabilities
- Ability to understand and follow both verbal and written instructions.
- Quality Assurance systems
- Leadership
- Strong written and verbal communication skills
- Analytics and analysis of metrics
- Computer knowledge and skills
- Interdepartmental Collaboration
- Finance, and strong budgeting skills